Terms of Service

By accessing this website, joining the waitlist, creating an account, or using jualan.ai, you agree to these terms. If you do not agree, please do not use the service.

If you are accepting these terms on behalf of a company or other organisation, you confirm that you have the authority to bind that organisation, and “you” in these terms means that organisation. Our Privacy Policy explains how we handle personal data and forms part of these terms.

The service is provided by PT Solusi Bagi Bangsa (“jualan.ai”, “we”, “us”), a company incorporated in Indonesia. You can reach us at support@jualan.ai.

jualan.ai is an AI commerce platform that lets Indonesian sellers build and run online stores from a shared, config-driven storefront — not generated website code — together with a dashboard and AI assistants. The service also includes this website and the waitlist.

jualan.ai is in early access. That is not a formality — please read what it means:

• Access may be by waitlist. Joining the list does not guarantee access. We onboard sellers in batches and may decline, delay, or wait-list any request at our discretion.
• The service will change. We may add, alter, or remove features at any time, including features you rely on, without prior notice.
• The service may be interrupted or withdrawn. We may suspend, limit, or discontinue the service, in whole or in part, at any time.
• Usage, data volume, and availability may be limited, and those limits may change.
• Waitlist and some early-access use may be provided free of charge. Paid packages and token top-ups are priced on the site. If we introduce a new fee for something that was free, we will tell you before charging you, and you can decline and stop using the service.

To use jualan.ai you must be at least 18 years old and legally able to enter into a binding contract. The service is intended for business use, not for personal or household use as a consumer marketplace. You must not use the service if applicable law bars you from doing so.

Credentials are held by our identity provider, never by us. Any access we grant is personal to you and your organisation and is not transferable. You are responsible for keeping your credentials secure, for the team members you invite, and for activity under your store’s roles (owner, manager, staff, and any limited surface-only access you grant).

Tell us promptly at support@jualan.ai if you believe someone has gained unauthorised access. You are also responsible for the accuracy of the information you give us when joining the waitlist or creating a store.

Sellers own their store content and catalog. The seller is the merchant of record for the goods or services they sell and the data controller for their buyers’ personal data. Sellers must comply with Indonesian law for the products they sell, including consumer, tax, and advertising rules that apply to their category.

Prohibited: illegal goods, infringement of others’ intellectual property, and deceptive practices. We may remove content or suspend a store that we reasonably believe breaches this section.

You agree not to:

• Use the service in breach of any applicable law, or to infringe anyone’s rights
• Reverse engineer, decompile, disassemble, scrape, or copy the service or any part of it, except to the extent that applicable law expressly permits it
• Probe, scan, or test the vulnerability of the service, or circumvent authentication, rate limits, usage metering, or other access controls
• Upload malware, or upload data you do not have the right to share with us
• Access or attempt to access another store’s data
• Use the service to build or assist a competing product, or publish benchmarks or evaluations of it without our prior written consent
• Misrepresent your identity or your organisation, or submit information you know to be false
• Interfere with, overload, or disrupt the service or the infrastructure it runs on
• Resell, sublicense, or make the service available to a third party without our prior written consent

We may suspend or remove access immediately if we reasonably believe you have breached this section.

You keep ownership of the data and content you or your organisation put into jualan.ai (“Your Content”). You grant us a limited, non-exclusive licence to host, process, transmit and display Your Content solely to operate, support, secure and troubleshoot the service for you.

You are responsible for having the rights, and where required the consents, to give us the data you submit — including personal data about your own staff or customers.

We may use aggregated and de-identified information about how the service is used to operate and improve jualan.ai. That information does not identify you, your organisation, or any individual. Personal data is handled as described in our Privacy Policy.

Parts of the service are generated by AI. AI output can be incomplete, out of date, or simply wrong. It is provided for information and operational assistance only and is not professional, financial, legal, tax, or accounting advice.

Do not rely on it as the sole basis for a business decision. Review it, and consult a qualified professional where the stakes justify it. Decisions you make remain yours. Consequential actions proposed by the AI — publishing, pricing, stock, and money-related changes — take effect only after a member with the required role reviews and confirms them. A model’s own confirmation is never authorisation.

AI usage is metered through a prepaid token wallet. Paid plans are prepaid packages for a stated term (currently 1, 6, or 12 months), not an automatically renewing mandate. Package purchases and token purchases are processed through a licensed Indonesian payment gateway, priced in Indonesian rupiah.

Tokens are not legal tender and are not redeemable for cash. Token purchases and package fees are non-refundable except as required by applicable Indonesian law. Gateway transaction fees on buyer payments are separate from package fees and follow the rates that apply to each transaction.

Buyer checkout on an activated store collects QRIS and Virtual Account payments through a licensed Indonesian payment gateway on a platform merchant account. Sellers do not connect their own payment-gateway credentials. Payment is confirmed server-side only, after a verified provider event — never from the buyer’s browser.

jualan.ai is not a party to the sale of goods or services between a seller and their buyer. The seller remains merchant of record for what they sell. Payouts to a seller may require identity verification. Chargebacks, refunds of buyer orders, and fulfilment disputes are the seller’s responsibility except where the law requires otherwise.

The service, this website, and everything in them — software, designs, text, graphics, logos, templates, and the jualan.ai name and marks — are owned by us or our licensors and are protected by Indonesian and international intellectual property law.

We grant you a limited, revocable, non-exclusive, non-transferable right to access and use the service for your organisation’s internal business purposes for as long as your access lasts. No other rights are granted, whether by implication or otherwise. If you send us feedback, suggestions or ideas about the service, we may use them freely and without any obligation to you.

The service depends on third-party providers — including hosting, database, identity, AI, payment, shipping-rate, and email providers — and may link to or integrate with systems you already use. We are not responsible for third-party services, and your use of them is governed by their own terms.

The service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy, or that the service will be uninterrupted, secure, or error-free.

Early-access software contains bugs, can behave unexpectedly, can lose data, and can be taken offline without notice. Keep your own copies of anything you cannot afford to lose. Where applicable law does not allow a warranty to be excluded, that warranty is limited to the shortest period and the narrowest scope the law permits.

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill, or lost or corrupted data, however caused and regardless of the theory of liability.
• Our total aggregate liability arising out of or relating to these terms or the service will not exceed the greater of (a) the amounts you paid us for the service in the 12 months before the event giving rise to the claim, or (b) IDR 1,000,000.

Because waitlist and some early-access use may be provided free of charge, limb (b) is the operative cap for those users.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or for death or personal injury caused by our negligence.

You will defend, indemnify and hold us harmless against third-party claims, damages, losses and reasonable costs arising from your breach of these terms, your misuse of the service, Your Content infringing a third party’s rights, or the goods or services you sell.

Sellers can delete their store at any time — see the data deletion instructions. We may suspend or terminate your access at any time, with or without notice, including if you breach these terms, if we end early access, or if we discontinue the service.

You may stop using the service at any time, and can ask us to close your access by emailing support@jualan.ai. On termination your right to use the service ends immediately. Retention and deletion of personal data are covered in our Privacy Policy. Sections 8, 9, 12, 14, 15, 16 and 19 survive termination, along with any other provision that by its nature should.

We may update these terms. If we do, we will update this page and change the “Last updated” date at the top. If a change is material, we will give reasonable notice before it takes effect — by email where we hold your address, or through a notice on the site. Continuing to use the service after a change takes effect means you accept the updated terms. If you do not accept them, stop using the service.

These terms, and any dispute or claim arising out of or in connection with them or the service, are governed by the laws of the Republic of Indonesia, without regard to its conflict of law rules.

You and we agree to submit to the exclusive jurisdiction of the competent courts in Jakarta, Indonesia.

Before either of us goes to court, please email support@jualan.ai so we can try to resolve the matter directly and in good faith.

These terms, together with our Privacy Policy, are the entire agreement between you and us about the service. If any provision is found unenforceable, the rest stays in force. Our failure to enforce a provision is not a waiver of it. You may not assign these terms without our written consent; we may assign them to an affiliate or in connection with a merger, acquisition or sale of assets.

Questions about these terms? Email support@jualan.ai.